Appointments are required to receive services.

Schedule by calling:

Monday, Wednesday, Friday

9:00 AM – 5:00 PM
Phone: 346-335-7830 (No text messages)

For appointment inquiries: Diamond.S@SarahsHouse.org

PANTRY HOURS

Tuesday, Thursday, Saturday
10:00 AM – 4:00 PM 

ELIGIBILITY

Services are available to individuals and families experiencing food insecurity.
Proof of income is not required.
Valid ID is preferred but not required.
Services are provided without discrimination.

CHECK-IN PROCEDURES

Upon arrival, all clients must check in at the front desk. Staff will confirm your appointment time. Please note that appointments will be honored at their scheduled time, we are unable to accommodate earlier requests. All children should be supervised and remain with you during the intake and distribution process. This helps us ensure a safe and smooth process for everyone. 

MISSED APPOINTMENTS  

To help serve all neighbors effectively, missed appointments must be rescheduled. Continued no-shows without prior notice may result in a hold on pantry services for up to 30 days.

LOCATION

Inside New Beginnings Resale Store
711 Perla Rd.
Pasadena, TX 77502

LINK2FEED INTAKE

As a Houston Food Bank partner agency, pantry visits are recorded in Link2Feed for reporting.
Clients may be asked to provide name, household size, and ZIP code.
Information collected does not affect eligibility and remains confidential.

DISTRIBUTION

Food is distributed based on household size and available inventory.
Items may include shelf-stable foods, fresh produce, frozen items, bread, and hygiene products when available.
Inventory changes daily due to donations and Houston Food Bank deliveries.
Specific foods or quantities cannot be guaranteed.

FREQUENCY OF ASSISTANCE

Recipients may receive food once per week with an appointment.
Frequency may change based on supply, demand, and Houston Food Bank partner guidelines.

FOOD SAFETY

Food is handled according to food safety standards and Houston Food Bank requirements.
Temperature-controlled items are monitored.
Expired or damaged food is not distributed.

PROXY PICKUPS

A designated person may pick up food on behalf of a client with written authorization on file. The proxy must follow all pantry procedures during check-in.
If proxy changes, it is the responsibility of the client to notify staff of changes in arrangements prior to appointment.

FOR VISIT

Arrive on time for your appointment.
We cannot accommodate early arrivals or clients more than 15 minutes late.
If you are running late, please call us and let us know.
Allow approximately 20–30 minutes for your visit.

Bring reusable bags and plan space in your vehicle.

CONFIDENTIALITY

Client information is used only for reporting, service coordination, and funding compliance and is kept confidential unless required by law.